# AI Decision Routing

## Let AI decide the next step

### Flowtask uses context from emails, tasks, and past activity to automatically decide where work should go

### Smart routing

#### Decisions powered by context

- **Route work to the right owner**  
  AI analyzes task context, expertise, and ownership history to automatically assign work to the teammate most likely to handle it.
- **Move tasks to the right stage**  
  Based on task content and workflow patterns, AI can move tasks to the appropriate stage so work continues progressing without manual updates.
- **Decide what happens next**  
  Flowtask evaluates task context, past decisions, and team workflows to determine the best next action automatically.

## Email work, automatically organized

### Start your super tasks journey

- **0% less manual email triage**  
  <0Sec from email to task  
  0% conversation context captured  
  0 Missed nothing lost in inbox threads  
  0+ email becomes team execution

## Frequently asked questions

1. **What is AI Decision Routing?**  
   AI Decision Routing automatically determines the best next step for a task using context from emails, conversations, and workflow patterns.
2. **What decisions can AI make?**  
   AI can assign tasks to owners, move tasks to the next workflow stage, and trigger follow-up actions when needed.
3. **What information does AI use to make decisions?**  
   Flowtask analyzes task context, message content, historical workflow patterns, and team ownership rules.
4. **Can teams override AI decisions?**  
   Yes. Teams can review, edit, or manually adjust tasks at any time.
5. **Does AI improve over time?**  
   Yes. As Flowtask observes how your team works, it becomes better at routing tasks and predicting the right next step.

### Level-up your tasks game

[Made for you: Account Insights in Duo, AI-assisted manual tasks, and more](/content/blog/made-for-you-january-2026/index.html)

[How to find a CEO's email address: A practical guide backed by best practices](/content/blog/selling-to-ceos-10-ways-to-find-any-ceo-email-address/index.html)

[Made for you: Duo Inbox upgrades, instant autopilot sequencing, and more](/content/blog/made-for-you-december-2025/index.html)

[Introducing Duo Inbox: AI reply drafts for email and social, right where you work](/content/blog/duo-inbox/index.html)

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Ask AI about Flowtask

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[Open Perplexity](/content/ai/perplexity/index.html)